Return, Refund & Exchange Policy

At Naari Collections, customer satisfaction is important to us.

Exchange Policy

We offer exchanges only for:

• Size issues (subject to availability)

• Products received in a damaged or defective condition

• Incorrect item received

Exchange requests must be made within 48 hours of delivery.

Exchange Conditions

Items must:

• Be unused, unwashed, and unworn.

• Have all original tags and packaging intact.

• Be free from stains, perfumes, or alterations.

Products that do not meet these conditions may not be eligible for exchange.

Return Policy

We currently do not accept returns for change of mind, colour preference, or style preference.

Refund Policy

Refunds are provided only if:

• The ordered item is unavailable and a replacement cannot be arranged.

• The order is cancelled by Naari Collections before shipment.

• A refund is approved after verification of a damaged or incorrect product.

Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Returnable Items

• Sale or clearance items.

• Gift cards (if applicable).

• Products damaged due to misuse or improper handling after delivery.

For any exchange or refund request, please contact us within the specified timeframe with your order number and clear photos of the product.